Service Quality Measurement in Indian Retail Banking Sector: CA Approach

Examining Service Quality and Customer Satisfaction in the Retail Banking Sector in Vietnam

The Impact of Service Quality on Customer Satisfaction and Loyalty in Indian Banking Sector: An Empirical Study through SERVPERF

This study examines the impact of service quality on customer satisfaction and Loyalty in Indian Banking sector by applying SERVPERF scale. A total of 50 customers of State bank of India, Mohan Nagar Township branch of Salem District in Tamilnadu were interviewed on convenient basis for the above purpose.  Tools like Exploratory factor analysis. Inter-Correlation, Analysis of variance, Multiple...

Customer Perception towards Service Quality in Retail Banking

The present study has aimed to know the perception of customers towards services rendered by banks in major cities of Tamil Nadu. Descriptive study method has adopted and convenience sampling technique was followed. On that basis, a sample size of 560 customers of different public and private sector banks was selected for this purpose from the major cities of Tamil Nadu state namely, Chennai, M...

3_Foreign Direct Investment In Indian Retail Sector

The initiative of Indian Government to allow 100% FDI in single brand retailing and 51% in multi brand retailing has, with a few affirmations, raised many eye brows. Is it recolonization in the post independence era or a class struggle in the words of Karl Marx? This paper attempts at studying the economic effect of ‘FDI in retail’ on various sectors of the economy drawing the cue from the expe...

Indian Banking Sector: Challenges and Opportunities